Please read these Terms and Conditions ("Terms") carefully before using the services provided by Next Level Contractor ("Company," "we," "us," or "our") at [yourdomain.com] (the "Website") or any related services, applications, or platforms. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our services.

These Terms govern your use of our all-in-one AI-powered business platform, which is powered by GoHighLevel and resold by Next Level Contractor. Our platform includes, but is not limited to, CRM tools, AI phone systems, SMS marketing, email marketing, appointment booking, website hosting, automation workflows, reputation management, and related features (collectively, the "Service").

1. Acceptance of Terms

By creating an account, accessing our platform, clicking 'I Agree,' starting a free trial, or making a purchase, you confirm that:

•       You are at least 18 years of age;

•       You have the legal authority to enter into a binding agreement;

•       You have read, understood, and agree to be bound by these Terms;

•       If acting on behalf of a business or organization, you have the authority to bind that entity to these Terms.

We reserve the right to update or modify these Terms at any time. Changes will be posted to our Website with an updated effective date. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

2. Description of Service

Next Level Contractor provides access to an all-in-one AI-powered business platform designed to help businesses automate their marketing, sales, communications, and operations. The Service includes:

2.1 Core Platform Features

•       AI Phone System: An AI-powered voice agent that answers inbound calls, qualifies leads, and books appointments on your behalf.

•       AI Booking Agent: Automated appointment scheduling via SMS, email, and chat — including confirmations and reminders.

•       SMS Marketing: Two-way text messaging, drip sequences, broadcast campaigns, and keyword automation.

•       Email Marketing: AI-generated email campaigns, sequences, and automation workflows.

•       Unified Inbox: All customer communications (calls, SMS, email, social DMs, live chat) in a single dashboard.

•       Website and Funnel Hosting: Drag-and-drop website builder with fast, secure hosting and custom domain support included.

•       Reputation Management: Automated review requests and AI-generated review responses for Google, Facebook, and other platforms.

•       Automation Engine: Visual workflow builder with AI-generated automations, pipeline management, and real-time execution.

2.2 Underlying Platform

Our Service is built on and powered by GoHighLevel technology. By using our Service, you acknowledge that certain features and capabilities are dependent on GoHighLevel's platform and infrastructure. We are an authorized reseller and may not be liable for downtime, changes, or limitations imposed by GoHighLevel on their underlying platform.

2.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account by providing accurate, current, and complete information. You agree to maintain and promptly update your account information to keep it accurate and current.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

•       Use a strong, unique password for your account;

•       Notify us immediately of any unauthorized use of your account at support@[yourdomain.com];

•       Not share your login credentials with any unauthorized third parties;

•       Log out of your account at the end of each session when using shared devices.

We will not be liable for any loss or damage arising from your failure to protect your account credentials.

3.3 Account Eligibility

Our Service is intended for business use by adults aged 18 and over. By creating an account, you represent that you are not a competitor of ours and are not using our Service to monitor our platform for competitive purposes.

4. Free Trial

Next Level Contractor may offer a free trial period (the "Trial") to allow you to evaluate the Service before purchasing a paid subscription. The following terms apply to all free trials:

•       The Trial period is 7 days from the date of account creation, unless otherwise specified.

•       No credit card may be required to begin the Trial, but providing payment information may be required before the Trial ends to continue service without interruption.

•       At the end of the Trial, you will be automatically enrolled in the plan you selected unless you cancel before the Trial expires.

•       Trial accounts may have limited features compared to paid plans, at our sole discretion.

•       We reserve the right to terminate your Trial at any time and for any reason, including if we believe you are misusing the Trial or have previously had a Trial account.

•       Only one free Trial is permitted per person, business, email address, or billing entity. Attempts to circumvent this limit may result in account termination.

5. Billing, Payments, and Subscriptions

5.1 Subscription Plans

We offer monthly and/or annual subscription plans as described on our pricing page. Prices are subject to change with 30 days' written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

5.2 Billing Cycle

Subscriptions are billed in advance on a recurring basis (monthly or annually depending on the plan selected). Your billing date is set on the date you first subscribe to a paid plan. If you upgrade or downgrade your plan, changes take effect at the start of the next billing cycle unless otherwise stated.

5.3 Payment Authorization

By providing a payment method, you authorize us to charge all fees associated with your selected plan, including applicable taxes, to that payment method on a recurring basis. You represent that you are authorized to use the payment method you provide.

5.4 Failed Payments

If a payment fails, we will attempt to retry the charge. If payment is not received within 7 days of the due date, we reserve the right to suspend or terminate your account. You will be responsible for any fees or charges associated with failed payments, including bank fees.

5.5 Taxes

You are responsible for all applicable taxes associated with your subscription. We will collect taxes where required by law. Prices listed on our website may or may not include applicable taxes depending on your location.

5.6 Refund Policy

All fees paid are non-refundable except as expressly stated in these Terms or as required by applicable law. We do not provide refunds for partial months of service, unused features, or service interruptions resulting from your own actions or circumstances outside our reasonable control.

If you believe you have been charged in error, you must contact us at support@[yourdomain.com] within 30 days of the charge. We will investigate and, if an error is confirmed, issue a credit or refund at our discretion.

6. Cancellation

You may cancel your subscription at any time from within your account dashboard or by contacting us at support@[yourdomain.com]. Cancellations take effect at the end of your current billing period. You will retain access to the Service until the end of the period for which you have already paid.

Upon cancellation:

•       Your account will be deactivated at the end of the billing period;

•       You will lose access to all data, contacts, automations, websites, and content stored in the platform;

•       We are not responsible for any data loss following account cancellation;

•       No refunds will be issued for unused time remaining in your billing period.

We strongly recommend exporting your data before cancelling your account.

7. Acceptable Use Policy

7.1 Permitted Use

You may use the Service only for lawful business purposes and in accordance with these Terms. You agree to use the Service in a manner that is consistent with all applicable local, state, national, and international laws and regulations.

7.2 Prohibited Activities

You agree NOT to use the Service to:

•       Send unsolicited commercial messages (spam) via SMS, email, or any other channel;

•       Violate the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, GDPR, CCPA, or any other applicable privacy or communications law;

•       Harass, threaten, defame, or abuse any individual or group;

•       Distribute malware, viruses, or any harmful code;

•       Collect personal data without proper consent or in violation of any privacy law;

•       Impersonate any person, business, or entity;

•       Engage in any fraudulent, deceptive, or misleading business practices;

•       Use the Service to compete with us or to build a competing product;

•       Attempt to gain unauthorized access to any part of the Service or its infrastructure;

•       Violate any intellectual property rights of any third party;

•       Use the AI phone system or messaging features to contact individuals who have not consented to receive communications from you;

•       Use the Service in connection with illegal gambling, adult content, firearms, pharmaceuticals, or any other regulated industry without proper authorization.

7.3 SMS and Calling Compliance

You are solely responsible for ensuring that your use of our SMS marketing and AI phone features complies with all applicable laws, including the TCPA. This includes obtaining proper written consent from contacts before sending marketing messages or initiating AI-powered calls. We are not liable for any fines, penalties, or legal action arising from your non-compliant use of our messaging or calling features.

7.4 Consequences of Violation

We reserve the right to suspend or terminate your account immediately, without notice or refund, if we determine that you have violated this Acceptable Use Policy. We may also report violations to law enforcement or regulatory authorities.

8. AI Features and Limitations

Our platform includes artificial intelligence features including, but not limited to, an AI phone agent, AI content writer, AI booking agent, AI workflow builder, and AI reputation management tools. By using these features, you acknowledge:

•       AI-generated content, responses, and actions may not always be accurate, appropriate, or complete. You are responsible for reviewing and approving AI-generated content before it is used in customer-facing communications.

•       The AI phone agent and booking agent act on your behalf. You are fully responsible for any commitments, appointments, or representations made by the AI to your customers or prospects.

•       We do not guarantee that AI features will achieve any specific business results, conversion rates, or outcomes.

•       AI features are continuously updated and improved, and their behavior may change over time.

•       You must disclose to your customers when they are interacting with an AI agent where required by applicable law.

•       You are responsible for training and configuring the AI with accurate information about your business. We are not liable for errors caused by inaccurate configuration.

9. Data, Privacy, and Security

9.1 Your Data

You retain ownership of all data, content, and information you upload or input into the Service ('Your Data'). By using the Service, you grant us a limited, non-exclusive license to access, store, process, and display Your Data solely for the purpose of providing and improving the Service.

9.2 Data Security

We implement commercially reasonable technical and organizational measures to protect Your Data from unauthorized access, loss, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining appropriate security measures on your end, including strong passwords and access controls.

9.3 Privacy Policy

Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and share information about you when you use our Service. Please review our Privacy Policy at [yourdomain.com]/privacy.

9.4 Data Retention

We retain Your Data for as long as your account is active or as needed to provide the Service. Upon account termination or cancellation, we may delete Your Data after a reasonable retention period. We are not responsible for any data lost after account termination.

9.5 Third-Party Data Processing

Our Service is powered by GoHighLevel and may integrate with third-party services (such as Google, Facebook, Twilio, and others). By using these integrations, you agree to the respective third-party terms and privacy policies. We are not responsible for the data practices of third-party providers.

10. Intellectual Property

10.1 Our Intellectual Property

All content, trademarks, logos, software, technology, and materials provided by Next Level Contractor through the Service are owned by or licensed to us and are protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from our materials without our express written permission.

10.2 Your Content

You represent and warrant that you own or have the necessary rights to all content you upload to the Service, and that your content does not infringe the intellectual property rights of any third party. You are solely responsible for your content and the consequences of sharing it.

10.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us a royalty-free, worldwide, perpetual license to use and incorporate that feedback into our Service without any obligation to you.

11. Third-Party Services and Integrations

Our Service may integrate with or link to third-party services, applications, or websites. These integrations are provided for your convenience and are subject to the terms and conditions of those third parties. We do not endorse, control, or assume responsibility for any third-party services. Your use of third-party services is entirely at your own risk.

Specific third-party providers that power our Service include GoHighLevel, Twilio (SMS/voice), Stripe (payments), and various AI providers. By using our Service, you acknowledge that these providers may have their own terms and limitations that apply to your use.

12. Disclaimers and Limitation of Liability

12.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR THAT ANY ERRORS WILL BE CORRECTED.

12.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Next Level Contractor, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

12.3 Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Next Level Contractor, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

•       Your use of or access to the Service;

•       Your violation of these Terms;

•       Your violation of any applicable law or regulation;

•       Your violation of any third-party rights, including intellectual property rights or privacy rights;

•       Your content uploaded to the Service;

•       Your non-compliant use of AI phone, SMS, or email features;

•       Any misrepresentation made by you in connection with the Service.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [State], United States, without regard to its conflict of law provisions.

14.2 Informal Resolution

Before filing any formal legal claim, you agree to contact us at support@[yourdomain.com] to attempt to resolve the dispute informally. We will make a good-faith effort to resolve the dispute within 30 days.

14.3 Arbitration Agreement

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration in accordance with the American Arbitration Association (AAA) Commercial Arbitration Rules. The arbitration shall be conducted in [State] or remotely, and the arbitrator's decision shall be final and binding.

14.4 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

14.5 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm.

15. Termination

15.1 Termination by You

You may terminate your account at any time by cancelling your subscription and ceasing use of the Service. Refer to Section 6 (Cancellation) for details.

15.2 Termination by Us

We reserve the right to suspend or terminate your access to the Service, with or without notice, at our sole discretion, if:

•       You violate these Terms or our Acceptable Use Policy;

•       You fail to pay fees when due;

•       We determine your use of the Service poses a legal, regulatory, or reputational risk;

•       We are required to do so by law or legal process;

•       We discontinue the Service.

15.3 Effect of Termination

Upon termination, your right to use the Service immediately ceases. We may delete your account data after a reasonable period. Sections 7, 9, 10, 12, 13, 14, and 16 of these Terms shall survive termination.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements you enter into with us, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

16.5 Force Majeure

We will not be liable for any failure or delay in performance of our obligations under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, labor disputes, government actions, internet outages, or third-party platform failures.

16.6 No Partnership

Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and us.

16.7 Headings

Section headings in these Terms are for convenience only and have no legal effect.

17. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or our Service, please contact us:

Next Level Contractor

Website: nextlevelcontractor.ail

Email: support@ nextlevelcontractor.ail

Mailing Address: 3132 N. Pine Island Rd., Sunrise, FL 33351

By using Next Level Contractor's Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

© 2026 Next Level Contractor. All rights reserved.